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Technical Support: When
you call D.R. Joseph, Inc. for technical support, you will
be greeted by a friendly service technician who is ready to
provide solutions…not just answers to your needs. You
can expect prompt and courteous support along with the ease
of knowing the technician will have full knowledge of the
equipment being serviced and also of your process.
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Remote Diagnostics: Each
IS-IBC1 system is equipped with remote diagnostic capabilities.
This means no matter where you are we can connect to your
IS-IBC1 through a phone or internet connection and provide
expert analysis of your system in minutes.
With the new
32 bit IBC system
we can now support over the Ethernet link, a diagnostic
connection and even a camera so we can see exactly the problem
you are experiencing!
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Software Tools: D.R. Joseph,
Inc. has developed the IBC viewer software for providing system
setup procedures, system calibration and troubleshooting for
the IS-IBC1 system. This software can be purchased directly
from D.R. Joseph, Inc. Please call today for a quotation.
(Typical bubble startup shown
on graph to the right)
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| On-site
service: D.R. Joseph, Inc. has knowledgeable field technicians
who are able to travel to your facility if the need arises.
There are a number of field service representatives located
throughout the world who are officially certified to work on
D.R. Joseph, Inc. products. Please visit our sales/service
section for a complete list of service representatives. |
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