How do I get help when I am having a problem?
Q: How do I get help when I am having a problem?
A: Problem solving in the blown film process is probably one of the most difficult to engage in. Separating cause and effect is hampered by the non-linear response of the bubble. Obviously, when a problem is occurring, a good understanding of the process is helpful. For those that do not have that capability, D R Joseph is there to help with a multitude of service support options.
Self-service solutions include a built in fault detection system that provides fault codes and guidance on how to solve the problem by going to this website page: http://www.drjosephinc.com/faults.html . There is also a comprehensive system manual including an installers checklist, a web based technical documentation center which includes problem solving documents, and a web based knowledge base. You must sign up for access to our service section to access the documentation and knowledge base.
For real time service support, each IS-IBC1® system comes with a built-in modem and Internet access port. Either can be used to allow a DRJ certified technician to log into the system and verify proper operation and configuration. DRJ provides 12 months free online support starting with the date of first power up. Afterward, a variety of paid on-line support programs are available (see below). For on-site technical support, DRJ can provide either a DRJ engineer or a DRJ certified technician to assist with problem solving.
D. R. Joseph also has a new comprehensive paid service program (PASS) that provides for periodic monitoring, prepaid incidents, free software upgrades, discounts on parts and on site service. See the web page http://www.drjosephinc.com/pass.html for more details.
Date of Last Update: 07/08/2013
Attachments received directly from D. R. Joseph are also available from the service section of our company web site. To sign up for access please follow this link: http://service.drjosephinc.com/cgi-bin/oc/register.cgi The service section includes a knowledge base and documentation library. Access requires a verification process that takes approximately one business day.
Copyright (C) - 1992-2013 D. R. Joseph, Inc. All Rights Reserved.