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Internal Bubble Cooling - FAQs

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FAQ-I014 FAQ-I014
How do I get help when I am having a problem?

Q:  How do I get help when I am having a problem?


A:  Problem solving in the blown film process is probably one of the most difficult to engage in.  Separating cause and effect is hampered by the non-linear response of the bubble.    Obviously, when a problem is occurring, a good understanding of the process is helpful.  For those that do not have that capability, D R Joseph is there to help with a multitude of service support options. 


Self-service solutions include a built in fault detection system that provides fault codes and guidance on how to solve the problem by going to this website page: http://www.drjosephinc.com/faults.htmlThere is also a comprehensive system manual including an installers checklist, a web based technical documentation center which includes problem solving documents, and a web based knowledge base.   You must sign up for access to our service section to access the documentation and knowledge base.  


For real time service support, each IS-IBC1 system comes with a built-in modem and Internet access port.  Either can be used to allow a DRJ certified technician to log into the system and verify proper operation and configuration.   DRJ provides 12 months free online support starting with the date of first power up.  Afterward, a variety of paid on-line support programs are available (see below).  For on-site technical support, DRJ can provide either a DRJ engineer or a DRJ certified technician to assist with problem solving.   


D. R. Joseph also has a new comprehensive paid service program (PASS) that provides for periodic monitoring, prepaid incidents, free software upgrades, discounts on parts and on site service.  See the web page  http://www.drjosephinc.com/pass.html for more details.


Date of Last Update: 07/08/2013


Attachments received directly from D. R. Joseph are also available from the service section of our company web site.  To sign up for access please follow this link: http://service.drjosephinc.com/cgi-bin/oc/register.cgi  The service section includes a knowledge base and documentation library.  Access requires a verification process that takes approximately one business day.


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